Our Privacy Policy

At KOM TRADERS / KOM STONE CRAFTS, we respect your privacy and value the trust you place in us. This Privacy Policy explains, in simple terms, how information shared through our website and communication channels is collected, used, and protected.

1. Information We Collect

When you fill an enquiry or order form on this website, you may share your name, phone number, email address, delivery location and details of the product you want. Our website itself does not store this information on any server — the form simply opens WhatsApp on your own device with your message written out, and you choose whether to send it.

2. How Your Information Is Used

• To respond to your enquiry with pricing, designs and delivery details.
• To prepare quotations, invoices and shipping documents for confirmed orders.
• To share work-in-progress photographs and dispatch updates of your order.
• To contact you regarding after-sales support or installation guidance.

3. What We Never Do

• We never sell, rent or trade your personal information to any third party.
• We never send promotional spam. Messages from us are always related to your own enquiry or order.
• We never store payment card details — payments are handled directly through mutually agreed banking channels.

4. Third-Party Services

This website links to WhatsApp for communication and may embed Google Maps for location display. These services are governed by their own privacy policies (WhatsApp LLC / Meta and Google LLC respectively). We recommend reviewing them if you use those services.

5. Data Security

Order-related information you share with us on WhatsApp or email is kept only on our business devices, accessible solely to the Kom Traders team handling your order. Photographs of custom work are shared only with the concerned buyer.

6. Your Rights

You may at any time ask us to confirm what information we hold about you, correct it, or delete it after your order is complete. Simply message or email us and we will act on it promptly.

7. Updates to This Policy

If this policy changes, the updated version will be posted on this page with immediate effect. Continued use of the website after changes indicates acceptance of the revised policy.

8. Contact for Privacy Matters

For any privacy-related question, reach us on WhatsApp or email at the contact details shown on our Contact Us page. We respond personally, usually within one working day.